xgbet Privacy Policy

xgbet ("we", "our", or "platform") is a trusted online casino and betting platform for Bangladesh. We place the highest importance on the privacy of our users ("you" or "member") and are committed to ensuring the security of your personal information.

This Privacy Policy ("Policy") describes how xgbet collects your personal information, the purposes for which that information is used, who it may be shared with, and the measures we take to protect your information.

By using the xgbet website or services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us for assistance.

xgbet may collect your information through various methods. We collect only the information that is necessary to provide our services.

2.1 Registration and Account Information

When you create an account with xgbet, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Login credentials (username and encrypted password)
• Preferred language and communication method

2.2 Identity Verification (KYC) Information

To ensure security and prevent fraud, we may collect the following identity verification information:

• National Identity Card (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Payment method verification details (related to bKash, Nagad, Rocket, or Upay)

2.3 Financial Transaction Information

We record information related to each deposit and withdrawal transaction, including the transaction amount, date and time, payment method, and unique transaction identifier.

2.4 Technical and Usage Information

The following information may be collected automatically while you use our platform:

• IP address and device type
• Browser type and operating system
• Time of site access and page visit history
• Information obtained from cookies and similar tracking technologies
• Geographic location (country and region level only)

xgbet uses collected information only for lawful and specific purposes. We process your information for the following reasons:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• Ensuring slots, live casino, and cricket betting services
• Managing bonuses and promotions
• Managing the VIP program and providing cashback

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Complying with anti-money laundering (AML) policies
• Detecting and stopping fraudulent activity
• Preventing multiple account registrations

3.3 Customer Service

• Providing 24/7 Bengali live chat support
• Resolving complaints and issues
• Sending necessary notifications via email

3.4 Responsible Gaming

Analyzing your gaming behavior patterns to help set responsible play limits, and providing appropriate support when signs of problematic gambling are identified.

3.5 Legal Compliance

Retaining information necessary to comply with applicable laws and regulations, and responding to lawful requests from authorities.

xgbet never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

With trusted technology partners and payment processors who assist in operating our platform — all of whom work under strict confidentiality agreements. This includes payment gateways, cybersecurity providers, and game software suppliers.

4.2 Legal Obligations

In the case of a court order, a lawful request from a law enforcement agency, or applicable legal requirements, necessary information may be disclosed to the relevant authorities.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, information may be transferred to the new ownership entity after notifying users in advance, and under the same privacy policy.

The xgbet website uses cookies and similar technologies to improve your user experience and ensure the proper functioning of the platform.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They maintain your login session, verify security, and save your language preference. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences and settings — such as your preferred game category and display settings — so that a personalized experience can be provided on each visit.

5.3 Analytical Cookies

These cookies help us understand how users are using our site, which pages are visited most, and where improvements are needed. This information is analyzed in aggregate.

5.4 Cookie Controls

You can control or delete most cookies through your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

xgbet applies industry-standard technical and procedural security measures to protect your personal information.

6.1 Technical Security

• All data transmission secured with SSL/TLS encryption
• Passwords and sensitive information stored encrypted using strong hashing algorithms
• Regular security audits and vulnerability assessments conducted
• Firewalls and intrusion detection systems active
• Two-Factor Authentication available

6.2 Organizational Security

• Only authorized personnel have access to personal information
• All staff are bound by confidentiality agreements and regularly trained
• A rapid response plan is in place for data breach incidents

xgbet retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

7.1 Active Account Information

All account information is retained while your account remains active. This is essential for service delivery.

7.2 Financial Transaction Records

Transaction records may be retained for a set period after account closure to comply with financial audit and legal obligations.

7.3 After Account Closure

If you request account closure, we will retain the minimum information necessary to meet legal obligations. Other information will be securely deleted.

7.4 Cookies and Log Files

Session cookies are deleted when the browser is closed. Persistent cookies have a maximum lifespan of 12 months. Server logs are retained for a limited period for security analysis.

As a user of xgbet, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information we hold about you. To do so, contact our support team.

8.2 Right to Rectification

If there are any inaccuracies or errors in your information, you can request that they be corrected. This can be done through account settings or by contacting the support team.

8.3 Right to Erasure

In certain circumstances you can request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly in the case of direct marketing.

8.5 Right to Data Portability

You can request a copy of the information you have provided in a structured, machine-readable format.

To exercise any of the above rights, or for any request or complaint regarding the privacy of your information, contact us at [email protected].

xgbet strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we are informed or discover that someone under the age of 21 has created an account, we will immediately close that account and delete all associated information.

If a parent or guardian believes that their child's information has been collected by mistake, please contact us immediately at [email protected].

xgbet reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• A notice will be published on the website
• A message about the revised policy will be sent to the registered email address
• The "Last Updated" date at the top of the page will be changed

Continuing to use the platform after changes have been made will be taken as your acceptance of the updated policy. If you do not agree with the new policy, please contact our support team to close your account.

Previous versions of this policy are available upon request.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will process your request within a reasonable time.